Support
Help with an order or a session file you've bought. Most questions about the download email are answered right here.
When your payment goes through, we build your session and email you a download link — usually within a few minutes, occasionally up to 15 or so at busy times. The message comes with the subject “Your session is ready”.
Didn't get your download email?
- Check spam, junk, and the “Promotions” tab. Search your whole mailbox for Authentic P.A.S.T. or for the sender address above.
- Give it a little time. The session is built after your payment clears. Wait about 30 minutes before assuming something's wrong.
- Add the sender to your contacts so it isn't filtered next time.
- Check the address you entered at checkout. A small typo there is the most common reason the email never arrives — if you think that happened, email us and we'll resend it to the right place.
- Once it arrives, download the file and save it to your device. Don't rely on reopening the link later. Full guidance is in Using Your Session.
Still nothing after 30 minutes? Email us — include the email address you used at checkout.
Common issues
The download link won't open, or says the session is still being prepared
Wait a few minutes and try again. If it still doesn't work, email us and we'll re-send your session.
I lost the file or the email
No problem — email us from, or mention, the address you ordered with and we'll send your download link again. There's no time limit on this.
I made a mistake in my order
Wrong affirmation, a recording you're not happy with, or the wrong length — email us as soon as you can and we'll rebuild the session for you.
The file won't play
It's a standard MP3 that plays in any music, podcast, or files app. If it won't open, try downloading it again or playing it on another device, and see Using Your Session. Still stuck? Email us.
I was charged but never got a confirmation, or was charged twice
Email us with your payment receipt (Stripe emails one at the time of purchase) and we'll sort it out.
Refunds
Each session is custom-built around your own voice, so we don't offer open-ended refunds — but if something is wrong with your file, we'll fix it or refund you. Reach out and tell us what happened.
Email us
We usually reply within 1–2 business days.
Email UsYou can also reply directly to your “Your session is ready” email, or message us on Instagram.
To help us find your order quickly, please include:
- the email address you used at checkout
- roughly when you ordered
- your payment receipt, if you have it
- a short description of what went wrong
Just getting started with your session?
The full guide covers playback, headphones, setup, and ways to use it over time.